Legal
Terms of Service
Version 0.2 · Last updated: July 2026
These Terms govern web design and related services provided by B-Software e.U. to business clients. They apply in full unless an individual project contract states otherwise in writing.
1. Who these terms cover
These Terms apply to every engagement between B-Software e.U., Vienna, Austria (“B-Software”, “we”, “us”) and the business client named in the project contract (“Client”, “you”). They cover B2B relationships only. Where an individual project contract conflicts with these Terms, the contract prevails for that project.
2. Our services
We deliver the services and materials described in the signed project contract. Anything not expressly listed is out of scope and handled as a change request. Some projects include a built-in conversational assistant and/or access to the AskDila offer, each governed by their own additional terms.
Third-party services (domains, hosting, plugins, stock media) are the Client's responsibility unless explicitly included in the contract.
3. Your responsibilities
To keep a project on track, you agree to:
- Provide accurate business information and a single point of contact for approvals.
- Supply text, images, logos, and access credentials we reasonably request.
- Give feedback and approvals within 5 business days of a request.
- Ensure all materials you provide are legally yours to use.
Delays caused by missing materials or approvals extend timelines accordingly.
4. Payment
Prices are in euros (€). Unless agreed otherwise:
- A deposit of 50 % is due before work begins.
- The balance is due before final handover / go-live.
- Invoices are payable within 14 days of the invoice date.
B-Software currently invoices under the Austrian small-business exemption (no VAT charged). This will be stated on each invoice.
5. Hosting, maintenance, and non-payment
5.1 Scope. Hosting and maintenance are provided only where stated in the contract or under a separate retainer. Without an active retainer, the site is handed over for you to host and maintain.
5.2 Fees. The retainer is billed monthly in advance. The setup fee and first month's payment are due before deployment. All subsequent invoices are due within 14 days.
5.3 Non-payment and suspension. If a payment is missed, we send one written reminder. If payment is not received within 14 days of that reminder, we may suspend hosting — the site is replaced by a neutral holding page. No data is deleted.
5.4 Reactivation. After suspension, stored data is retained for 60 days. You may reactivate by settling all outstanding amounts plus a one-time reactivation fee. After 60 days we reserve the right to permanently delete the data.
5.5 Domain independence. Your domain remains registered in your name at all times. Suspension of hosting has no effect on your domain ownership or availability.
5.6 Termination. On termination of a retainer by either party (30 days' notice to month-end), you may request a content export and/or repository handover against a one-time migration fee.
6. Intellectual property
On full payment, you receive ownership of the final deliverables for your business use. We retain ownership of our pre-existing tools, code libraries, and know-how, and grant you a non-exclusive licence to use them as part of the deliverables.
Until full payment, all rights in the deliverables remain with us. We may display the completed work in our portfolio unless you ask us in writing not to.
7. Limitation of liability
To the extent permitted by Austrian law, our total liability for a project is limited to the fees paid by you for that project. We are not liable for indirect or consequential loss, lost profits, or lost data. None of this limits liability that cannot be excluded by law (e.g. intent or gross negligence).
8. Governing law
These Terms are governed by Austrian law. For B2B engagements, the courts competent for Vienna, Austria have exclusive jurisdiction. Questions? Email hello@b-software.eu.